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📦 Product & Setup

What is Zero To Secure™? +

Zero To Secure™ is a premium crypto cold storage solution designed to protect your digital assets for the long term. We provide high-grade stainless steel kits that let you securely engrave and store your seed phrase offline — protected from physical damage and digital threats, and accessible only to you.

What's included in the kit? +

Each kit includes premium 304-grade stainless steel plates designed to store your 12 or 24-word seed phrase, a precision engraving tool, a storage case, and comprehensive setup instructions. The plates are pre-formatted with numbered spaces for each word, making setup straightforward and error-proof.

Is it hard to set up? +

Not at all. The process is designed to be simple for everyone, regardless of technical experience. The engraving tool works with minimal pressure, and the plates feature clear numbering and spacing. Most customers complete their setup in under 30 minutes following the step-by-step guide.

Why is engraving better than writing it down? +

Paper deteriorates quickly and is vulnerable to water, fire, and fading. Engraving your seed phrase on stainless steel creates a permanent record that withstands extreme conditions — including fire up to 1400°C, water immersion, and decades of storage without degradation. Properly engraved steel provides true generational security.

Can I reuse or re-engrave the plates? +

The plates are designed for permanent, one-time engraving to ensure maximum security. Once engraved, marks cannot be easily removed without visible evidence of tampering. If you need to store a new seed phrase, we recommend using a fresh plate rather than reusing an existing one.

🔐 Security & Materials

Why does offline cold storage matter? +

Offline cold storage is the gold standard for crypto security because it keeps your recovery phrase completely disconnected from the internet — eliminating remote hacking, malware, and phishing risks. Storing your phrase physically on steel removes the most common attack vectors, while also protecting against hardware wallet failure or loss.

What's special about 304-grade stainless steel? +

304-grade stainless steel is chosen for exceptional durability and corrosion resistance. This marine-grade material contains chromium and nickel, letting it withstand temperatures up to 1400°C (2550°F), resist rust even in saltwater environments, and maintain structural integrity for decades — so your seed phrase stays legible for generations.

Are the kits fireproof and waterproof? +

Yes. The plates withstand temperatures up to 1400°C (2550°F) — far beyond typical house fire temperatures of 600–800°C — and are completely impervious to water damage. They can be submerged indefinitely without degradation or corrosion.

Do the plates show tamper evidence? +

Yes. Once a character is engraved into the steel, any attempt to change it leaves visible marks and inconsistencies. This tamper-evident quality alerts you if someone has tried to access or modify your seed phrase.

Do you ever see my seed phrase? +

Absolutely not. We ship blank plates and the engraving tool directly to you. You engrave in the privacy of your own home — we never ask for, see, or store your seed phrase at any point.

💡 Compatibility & Use

Will this work with Ledger, MetaMask, or other wallets? +

Yes. The kit is universal and works with any wallet that uses a standard BIP39 seed phrase — including Ledger, Trezor, MetaMask, Trust Wallet, and virtually all major wallets, regardless of which cryptocurrencies you hold.

Can I use one kit for multiple wallets? +

Each kit is designed to store one complete seed phrase (12 or 24 words). For best security, use separate kits for different wallets. If you're backing up the same phrase, one kit with multiple plates can create redundant copies for different locations.

Can I store a 25th word or passphrase? +

Yes — there is space to record an optional passphrase (sometimes called a "25th word") alongside your main phrase. For maximum security, we recommend storing your passphrase separately from your main seed phrase; the guide covers best practices.

🚚 Shipping & Returns

Where do you ship? +

At this time, we ship to U.S. addresses only.

How long does shipping take? +

Orders ship within 1–2 business days. U.S. delivery typically takes an additional 3–5 business days after shipment, depending on destination and service. Tracking is provided when the order leaves our facility.

What's your return policy? +

We offer a 30-day risk-free return policy on unused kits in their original packaging. Because of the security-sensitive nature of the product, opened or engraved items cannot be returned. If your product arrives damaged or defective, we'll replace it at no cost.

Do you offer a warranty? +

Yes — all Zero To Secure™ products come with a lifetime warranty against manufacturing defects. If you ever experience issues with material quality or craftsmanship, we'll replace your product free of charge. The warranty excludes damage from improper use or intentional modification.

✉️ Still have questions? Reach out at support@zerotosecure.com — we're happy to assist.