Refund policy
Return & Refund Policy
Effective Date: July 17, 2025
Return Window
You have 30 days from the date of delivery to request a return for eligible items.
Eligible Items
- Items must be unused, unworn, and in original condition
- Items must include original packaging and tags
- Items must be free from damage not caused by our error
Non-Returnable Items (Final Sale)
- Digital products and downloadable content
- Personalized or customized items
- Items marked as "Final Sale" at checkout
Return Process
- Request a Return: Log into your account and select "Request Return" for your order
- Select Items: Choose which items you'd like to return and provide a reason
- Print Return Label: We'll email you a prepaid return shipping label
- Package & Ship: Securely package items and attach the return label
- Track Your Return: You'll receive tracking information once we receive your package
Return Shipping
- Free Returns: We provide prepaid return labels for all eligible returns
- Processing Time: Returns are processed within 3-5 business days of receipt
- Refund Timeline: Refunds are issued to your original payment method within 5-10 business days
Exchanges
We currently process returns for refund only. To exchange an item, please place a new order for your desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email] with photos of the issue. We'll provide a replacement or full refund at no cost to you.
International Returns
International customers are responsible for return shipping costs unless the item was damaged or defective. Customs fees and duties are non-refundable.
Contact Us
Questions about returns? Contact us at:
- Email: zerotosecureofficial.com
- Response time: Within 24 hours
Restocking Fee
A 15% restocking fee may apply to certain returned items that show signs of use or are missing original packaging.