Return Policy

We want you to feel confident in protecting your crypto. If something’s not right with your order, we’ll do our best to make it right.

 

Return Window

You have 30 days from the date of delivery to request a return for eligible items.

Eligible Items

Returns are accepted for:

  • Unused and unmodified items
  • Items in original condition with all parts/accessories
  • Items that have not been engraved or marked

Non-Returnable Items (Final Sale)

For your security and ours, we cannot accept returns for:

  • Engraved or customized items (including seed plates with markings)
  • Digital downloads and guides
  • Opened engraving tools
  • Items marked “Final Sale” at checkout

Return Process

  1. Request: Log in to your account or email us at zerotosecureofficial@gmail.com
  2. Select Items: Let us know what you’d like to return and why. If emailing, please provide your unique order number to help us identify your order.
  3. Get a Label: We’ll send you a prepaid return shipping label (if eligible)
  4. Pack Securely: Return items in original packaging
  5. Track It: We’ll send tracking updates and confirm once processed

Return Shipping & Refunds

  • Free return labels for approved returns
  • 3–5 business days processing time after we receive the item
  • Refunds issued to your original payment method within 5–10 business days

Exchanges

We do not offer direct exchanges. If you need a different item, please place a new order.

Damaged or Defective Items

If your item arrived damaged or not working as expected, contact us at zerotosecureofficial@gmail.com within 7 days of delivery. We’ll send a replacement or issue a full refund.

Please include:

  • Photos of the damage
  • Your order number

International Returns

Return shipping for international orders is the customer’s responsibility unless the item arrived damaged or defective. Customs duties are non-refundable.

📬 Questions?

Reach out anytime:

🔁 Restocking Fee

Returns for eligible, unused products may be subject to a 10% restocking fee to cover inspection, repackaging, and processing costs.

This fee does not apply to:

  • Damaged or defective items
  • Orders canceled before shipping
  • Mistakes caused by our team

How to Engrave Your Recovery Key

Engraving Steps at a Glance

Prepare Your Space

Set up a steady, well-lit surface and charge the engraver for a clean, accurate process.

Practice First

Use the practice plate to get comfortable with engraving pressure and spacing.

Engrave Your Words

Engrave each recovery word clearly and in order, wiping away steel shavings as you go.

Review & Finish

Double-check every word and deepen letters if needed for long-term readability.

Store Securely

Place your finished plate in the protective pouch and store it like the key to your vault.

Engraving FAQ

  • Yes. The practice plate helps you get comfortable with pressure, spacing, and technique before working on your final plate.
  • Firm, steady pressure — enough to create a clear mark without forcing it. The engraver does the work; you guide it.
  • Minor errors won't affect functionality as long as you can read the word clearly. For major mistakes, contact us for a replacement plate.
  • Deep enough to feel with your fingertip and remain legible for decades. If it looks faint, go over it again.
  • Shavings can obscure your work and scratch the surface. A quick wipe keeps your view clear and your plate clean.
  • Yes. The vibration is how it cuts into steel. Hold it firmly and let the tool do the work.
  • Leave a small gap between letters so each one is distinct and easy to read years from now.
  • Either works. Take breaks if needed — accuracy matters more than speed.
  • It's optional. Use it if you prefer a quieter, more controlled method or want to deepen specific letters.
  • Wipe the plate clean, double-check every word, and place it in the protective pouch.
  • Store it like the key to your vault — secure, private, and offline. A safe, lockbox, or hidden location works well.
  • Yes. Once your words are engraved and verified, destroy the paper copy to eliminate risk.